Assess Customer’s Environment and Needs
Before determining the appropriate solution for our customers, we believe
that we have to assess their political, economical, social, cultural and
regulatory conditions. These issues become key factors in determining
which solutions work and which do not. For example, in some countries,
where the telecom wireline market is still government regulated, we find
that services, such as VOIP, are treated as fraudulent activities and
are prosecuted by the law. Such understanding of the local telecom market
provides for sound strategy and an effective system implementation.
Define Overall Strategy
After understanding our customer’s environment and its constraints,
we are able to define a clear and effective strategy that will guide the
rest of the process. We involve our customers throughout the whole process;
after all, it is their strategy and they will have to own it and defend
it.
Implement Turn-key Solution
At NorGlobe, we study all the different products available in the market
place before making a decision to represent the most suitable and effective
solution for our customers. We complement our products with our unique
added value services, including software development, customized to meet
your needs, offering true value and effective turn-key solutions.
Provide Effective Training at All Levels of the Organization
At NorGlobe, we understand the importance of training, and we also understand
that training should be available and provided at all levels of the organization.
After all, the decision makers and the owners of the project should understand
and be aware of the importance of such an initiative. We utilize several
different methods in our training ranging from instructional and illustrative
sessions to hands-on practice exercises.
Extended Business and Technical Support
Our relationship with our customers just starts right after the acceptance
of our solutions. Following this stage, we extend our relationship with
our customers by offering the following services:
•Warranty and customer support
•Transfer of know-how
•Technical and operational support
•System expansion
We are committed to our customers from the first day of the project,
and continue this commitment with the same intensity throughout the span
of our relationship.
Ensure Success Through an Effective Project and Product Management
Without an effective project and product management, any project is bound
to fail. That is why at NorGlobe, we work very closely with our customers
to ensure that we deliver what was promised, in the time frame it was
promised, and within the same budget that was dedicated to the project.
We even provide the software tools to manage, document, maintain and audit
your system.
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